1-) By placing an electronic order through the website you are using, you are considered to have accepted the preliminary information form and the distance sales contract presented to you. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product. Shipping expenses, including product delivery costs, will be paid by the buyers. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, within a legal period of no more than 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

2-) All products sold at Mila Teneva are made according to the buyer’s wishes or personal needs. Therefore, there is no obligation to cancel or return any products sold at Mila Teneva.

3-) Article 15/1 of the Distance Contracts Regulation also stipulates that there is no right to return, cancel, or withdraw for goods made according to the consumer’s requests or personal desires.

Products for Which the Right of Withdrawal Cannot Be Used

The parties agree that the right of withdrawal cannot be used in the following cases according to Article 15/1 of the Distance Contracts Regulation:

• Goods or services whose prices are subject to fluctuations in the financial markets and are not under the control of the seller or provider,
• Goods made according to the consumer’s requests or personal desires,
• Used products that cannot be resold,
• Goods with opened packaging, tape, seal, or package after delivery; those not suitable for return for health and hygiene reasons,
• Goods mixed with other products after delivery and cannot be separated by nature,
• Books, digital content, and computer consumables provided in physical form with opened packaging, tape, seal, or package after delivery,
• Periodicals such as newspapers and magazines, except for those provided under a subscription contract,
• Services related to accommodation, furniture transportation, car rental, food and beverage supply, and leisure or entertainment activities performed at a specific time or period,
• Services performed electronically and intangible goods delivered immediately to the consumer,
• Services started with the consumer’s consent before the withdrawal period ends.
• Cosmetics and personal care products, lingerie, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (such as toner, cartridges, ribbons) must remain unopened, unused, untried, and undamaged for returns.

4-) IF THE PURCHASED PRODUCT IS NOT PAID: If the buyer does not pay for the purchased product or cancels the transaction in the bank records, the seller’s obligation to deliver the product is terminated. PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD: If the purchased product is delivered and it is later found that the credit card used by the buyer has been fraudulently used by unauthorized individuals, and the product cost is not paid to the seller by the relevant bank or financial institution, the buyer must return the product within 3 days, with shipping costs borne by the seller.

5-) DEFAULT AND LEGAL CONSEQUENCES: If the buyer defaults in payment after making the payment via credit card, they accept and declare that they will be responsible for paying interest to the bank according to the credit card agreement between them and the bank. In this case, the relevant bank may resort to legal action; the buyer will be liable for any expenses and attorney’s fees, and in the event of default, the buyer agrees to pay the damages caused to the seller due to delayed payment of the debt.