Distance Sales Agreement
This Agreement has been signed between the parties below, based on the terms and conditions specified below.
‘BUYER’; (hereinafter referred to as the “BUYER” in the agreement)
‘SELLER’; (hereinafter referred to as the “SELLER” in the agreement)
By accepting this agreement, the BUYER agrees and acknowledges that, by confirming the order in question, they will be liable for the payment of the order total and, if applicable, shipping fees, taxes, and other additional charges, and that they have been informed about this in advance.
SELLER INFORMATION
Title: Mila Teneva
Address: Plovdiv / Bulgaria
Phone: +359 87 710 5492
Tax ID or MERSIS Number:
Email: info@milateneva.com
BUYER INFORMATION (To be filled in according to Buyer’s details)
Name/Surname/Title:
Address:
Phone:
Email:
PRODUCT INFORMATION SUBJECT TO THE AGREEMENT
SUBJECT AND SCOPE OF THE AGREEMENT
This Distance Sales Agreement (“Agreement”) is prepared in accordance with the Law No. 6502 on the Protection of Consumers (“Law”) and the Distance Contracts Regulation. The parties hereby acknowledge and declare that they are aware of and understand their obligations and responsibilities arising from the Law and the Distance Contracts Regulation under this Agreement.
The subject of this Agreement is the sale and delivery of goods or services purchased electronically by the Buyer from the website of Mila Teneva (“Intermediary Service Provider”), under the terms described in this Agreement, and the determination of the rights and obligations of the parties in accordance with the Law and the Distance Contracts Regulation.
The conclusion of this Agreement does not interfere with the fulfillment of the terms of the Website Membership Agreements made separately by the parties with the MILA TENEVA network. The parties acknowledge and declare that MILA TENEVA is not a party to the sale of the goods or services under this Agreement, and that MILA TENEVA does not have any responsibility or obligation in relation to the fulfillment of the parties’ obligations under this Agreement.
This Agreement does not eliminate the obligations arising from the MILA TENEVA Network User Agreement for both the Buyer and the Seller. The parties are obliged to comply with the rules set forth in the MILA TENEVA Network User Agreement and its annexes.
4.4. DELIVERY OF THE GOODS AND DELIVERY METHOD
This Agreement becomes effective when the Buyer confirms the order electronically, and the fulfillment occurs upon the delivery of the goods or services purchased by the Buyer from the Seller.
The goods will be delivered to the address and authorized person(s) specified in the Buyer’s order form and in this Agreement.
DELIVERY COSTS AND PERFORMANCE
Unless otherwise specified, the delivery costs of the goods are borne by the Buyer. If the Seller has stated that the delivery costs will be covered by them on the website, the delivery costs will be borne by the Seller.
The delivery of the goods will be made within the committed time after the payment has been made. Unless the fulfillment of the goods or services becomes impossible, the Seller will deliver the goods or services within 30 (thirty) days from the date the order is placed by the Buyer.
If for any reason, the Buyer does not pay for the goods or services or the payment is canceled in the bank records, the Seller will be released from the obligation to deliver the goods or services.
In the event that the fulfillment of the goods or services becomes impossible, the Seller will inform the Buyer within 3 (three) days of learning of the situation and will refund all payments, including any delivery charges, within 14 (fourteen) days from the notification date.
GENERAL PROVISIONS
The Buyer acknowledges, declares, and undertakes that they have read the basic characteristics of the product, the sales price, the payment method, and the delivery-related preliminary information, and have provided the necessary confirmation electronically.
The Buyer confirms that they have read and understood the preliminary information about the goods or services, including the basic characteristics, sales price, payment method, delivery, and shipping costs, provided by the Seller on the website, and have given the necessary electronic confirmation.
By confirming this Agreement and the Preliminary Information Form electronically, the Buyer acknowledges that they have received the correct and complete information regarding the address, the basic characteristics of the product or service ordered, the price including taxes, payment and delivery terms, and delivery fees, which must be provided by the Seller prior to the conclusion of distance contracts.
If the credit card of the Buyer is used by unauthorized persons due to reasons not caused by the Buyer, resulting in the payment not being made to the Seller, the Buyer is obligated to return the goods or services to the Seller within 3 (three) days, provided they have received the goods or services. In this case, the delivery costs are the responsibility of the Buyer.
Each product subject to this Agreement will be delivered to the Buyer or to the person or organization designated by the Buyer at the address specified on the website within the period indicated, which will not exceed 30 days from the order. If the product is not delivered within this period, the Buyer has the right to terminate the contract.
The Seller agrees, declares, and undertakes to deliver the product in full, in accordance with the characteristics specified in the order, with any guarantee documents, user manuals, and other relevant information and documents, in a manner free from any defects, in compliance with legal regulations and standards, and to maintain and improve the quality of service.
The Seller may supply a different product of equal quality and price after informing the Buyer and obtaining their explicit consent.
In the event the fulfillment of the product or service becomes impossible, the Seller agrees to notify the Buyer in writing within 3 days of learning of the situation and will refund the total amount within 14 days.
The Buyer agrees, declares, and undertakes that they will confirm this Agreement electronically, and that if the product price is not paid or is canceled in the bank records, the Seller’s obligation to deliver the product will be terminated.
The Buyer agrees to return the product within 3 days at the Seller’s expense if the credit card used by unauthorized individuals is used fraudulently after the product has been delivered, and if the payment is not made to the Seller.
In cases of force majeure, where unforeseen events prevent or delay the fulfillment of obligations, the Seller agrees to notify the Buyer of the situation. The Buyer has the right to cancel the order, request a replacement product, or request that the delivery be postponed until the obstacle is removed.
All products sold by MILA TENEVA are prepared according to the Buyer’s wishes or personal needs. Therefore, there is no obligation to cancel or return any products sold by MILA TENEVA.
The Seller has the right to contact the Buyer via the address, email, telephone, and other communication channels specified by the Buyer in the registration form or updated later, for the purpose of notifications, communication, and other related activities. The Buyer acknowledges that the Seller may use the communication methods mentioned above.
Before accepting the goods or services, the Buyer will inspect the product for any damage such as dents, cracks, or torn packaging. If the goods are damaged, the Buyer will not accept them from the courier. After acceptance, the goods are considered to be in good condition. The Buyer is responsible for ensuring the goods are carefully protected after delivery.
If the credit card holder is not the same person as the Buyer, or if a security issue is detected regarding the credit card used before the product is delivered, the Seller may request identity and contact information from the Buyer or may require the Buyer to submit relevant documents such as a bank statement or a letter confirming the card ownership from the bank. Until the requested information is provided, the order will be suspended, and if the information is not provided within 24 hours, the Seller has the right to cancel the order.
The Buyer acknowledges and undertakes that all personal and other information provided during registration on the website is accurate, and in case of any false information, the Buyer will immediately compensate the Seller for all damages caused by the incorrect information.